Issue Voucher — issuing a one-time voucher

11. Issue Voucher — issuing a one-time voucher

The Issue Voucher section in the side menu lets you issue a one-time voucher outside the main accumulation mechanic. The exact admin description: “Create a one-time voucher for a customer as compensation or a goodwill gesture. Redeem it in Self-Service Kiosk or scan it with the സ്കാൻner app.”

When to use Issue Voucher

• Birthday gift outside the main Birthday automation.
• Service-failure compensation (“sorry the order arrived cold”).
• B2B gift — for a journalist, blogger, partner.
• Event coupon — invite to a party, opening, tasting.
• Loyalty bonus — recognizing a loyal customer without tying it to a card.
• Printed coupon — generate a voucher and print it for physical hand-out.

Form fields

• Search Customer Card (optional) — find a specific customer by Name, email, phone or card token. If you pick a customer — the voucher is tied to their card. If left empty — a “free” voucher is generated with a unique Redeem Code that you can hand to anyone.
• Voucher Title * — voucher title (required).
• Description (Optional) — description.
• Image — voucher image. Supported formats: PNG, JPG, JPEG, WEBP, SVG, HEIC, HEIF, AVIF. Can be pasted from clipboard (Ctrl+V).
• Redeem Code — redemption code (optional). If enabled, the system automatically creates the QR and linear barcode for the code.
• Validity — validity period: UNLIMITED / DAYS / MONTHS / FIXED DATE.

Tap GENERATE VOUCHER — the voucher is created and (if you picked a customer) goes to them in Wallet. If no customer is selected — the voucher can be downloaded / printed and handed over manually.

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