7stamp Refund Policy

• You may cancel a direct 7stamp subscription through account settings or support where available.
• Cancellation stops future billing but normally does not create a partial refund for the unused part of the current billing period unless required by law or expressly approved.
• Outside any mandatory statutory right, fees are generally non-refundable except for billing errors or unresolved material technical issues attributable to 7stamp.

Access Codes and Packages are prepaid service units. Unless the applicable offer, checkout, or mandatory law says otherwise, activated Access Codes, assigned Packages, White Label Access Codes, and partner-discount purchases are generally non-refundable once delivered, activated, redeemed, or assigned to a business. Lifetime Access Codes provide ongoing access to a Package for the product's lifetime under the applicable limits; they do not provide unlimited usage.

Refunds, cancellations, chargebacks, tax corrections, and billing disputes for partner-billed Managed Business purchases are the responsibility of the White Label Partner, not 7stamp, unless the checkout, receipt, invoice, or written agreement expressly identifies 7stamp, Paddle, or another provider as the seller or merchant of record for that transaction.

White Label Partners are responsible for their own refund and cancellation terms, pricing disclosures, tax notices, chargeback handling, local-law notices, and customer payment support in partner-managed payment flows.

End Users usually receive loyalty cards, stamps, vouchers, and rewards free of charge from the Merchant, White Label Partner, or Managed Business operating the loyalty program. For that reason, this Refund Policy is primarily relevant to business subscriptions, Access Codes, Packages, and White Label billing. If an End User pays a Merchant, White Label Partner, or Managed Business for goods or services, refunds for those goods or services are governed by that merchant's or partner's own policies, not by 7stamp.

Most 7stamp business subscriptions, Access Codes, and White Label services are intended for business use. Where a direct 7stamp purchase is made by a consumer and mandatory consumer withdrawal rights apply, the consumer may have a statutory cooling-off period. If the consumer requests immediate performance of digital services during that period, a proportionate deduction or loss of withdrawal rights may apply where permitted by law.

Partner commercial sales are intended to be B2B Managed Business sales. If a White Label Partner sells to consumers or in a jurisdiction with consumer, auto-renewal, cancellation, or notice rules, the partner is solely responsible for assessing and complying with those local requirements.

We may consider a refund for direct 7stamp charges if a verified billing error occurred or a material technical issue prevents use of the paid Service and cannot be resolved within a reasonable time. Requests must include the account email, invoice or order ID, description of the issue, and any relevant screenshots or logs.

We may refuse refund requests involving fraud, abuse, repeated refund patterns, violation of Terms, chargeback abuse, misuse of Access Codes, or attempts to obtain unpaid services.

• For direct 7stamp purchases: contact info@7stamp.com and include your account email, order/invoice ID, and reason for the request.
• For Paddle purchases: use the contact details in your Paddle receipt or Paddle support.
• For partner-billed Managed Business purchases: contact the White Label Partner or seller identified at checkout or on your invoice/receipt.

PayForSay s.r.o.

Dolezalova 3424/15C, 821 04 Bratislava - Ruzinov, Slovakia

Email: info@7stamp.com